customer-service-skills

Customer Service Skills Training

This interactive training course covers all aspects of customer service skills, knowledge and attitude. It is ideal for all types and sizes of organisation, including internal customer support.

Technical support skills training

Technical Support Skills Training Workshop

This highly practical course is ideal for IT and technical support staff, managers, engineers and team leaders. Includes telephone, email and face to face communication skills training.

sales training for customer service staff

Brilliant Service with a Sale

Stop selling and help customers buy...sales training for customer service staff. Customer-centric skills for better up and cross-selling on the phone, by email on-line and face-to-face