People may not remember the colour of the shirt you wore, or the exact words you said but they will remember your attitude.
Projecting a positive attitude is another way to make a good and long-lasting impression on others. It really is all in the presentation. The ‘X Factor’ is the attitude you present to the world.
Attitude is everything. Good or bad. Whether yours is good or bad, your attitude is what people are going to remember about you.
When you interact with customers, you may not get a second chance. Even if you are not a naturally positive person, you can learn to have a more positive attitude. It begins by learning to appreciate.
Appreciate the good in yourself and in others. Appreciation can be learned by changing your frame of mind to positive thoughts. This goes for thoughts about yourself: change ‘I’ll never do this right’ to ‘Next time I’ll do better’.
This also goes for thoughts about your customers: Someone enters your business, and doesn’t have a clue what to buy. This is going to be a tough one to handle. Change your ethos to ‘I’ll do what I can to help this customer’. She mentioned she doesn’t know a whole lot about new products, so you will do your best to explain them all.
Changing your attitude helps you appreciate yourself and others. When you find yourself falling into old habits of negative tone, make a conscious effort to change your thought process.
Believe in yourself. When you stop your negative attitude, you will start to believe in yourself. Saying things such as ‘I’ll never do this right’ ultimately sets you up for failure.
Changing your motivation to ‘Next time I’ll do it differently’ sets you up for success. When you begin to believe in yourself, you will begin to feel more confident. When you feel more confident, you will begin projecting a powerful image to others.
To your customers, you will project an image of someone who believes in yourself, your company, and your products.
Believe you can make a difference. When you believe in yourself and gain confidence, you will naturally progress to believing that you can make a difference in the lives of others. When you believe you can make a difference, you will find ways to make it happen. At work, look for ways to make a difference by being helpful, interested, and caring toward your customers.
Keep an open mind; do not stereotype people. When the employee thought about the older woman who did not know what she wanted and was going to be tough to handle, he was accepting a negative stereotype about older people before he talked to her. That older woman might be smarter and sharper than he is. Remember first impressions? Stereotypes can skew first impressions. Do you want people to stereotype you? When you change your thought process and stop stereotyping others, you will change the way you present yourself.