About Brilliant Customer Service Training

Brilliant Customer Service training provides customer service, sales and communication skills training and coaching in the UK and around the World.  This includes open and in-house skills-based training, personalised, fixed-price, informative, motivational and relevant. Now includes e-learning follow-up online course. This blended learning approach saves time away from the job and increases the impact and implementation of training. All our training is informative, practical and entertaining.

in-house-training skills training
in-house skills training

Most customer service training courses are run on an in-house basis and priced per delegate, from £99 per person plus VAT.  Courses are available in many different versions. For example, internal customer service, public sector, retail, telephone only, housing and property, legal and accounting services, IT outsourcing, managed services and more. We also run selected courses on an open or public  basis from time to time.

Our complete range of customer service training courses

‘Brilliant customer service!’ is a very practical range of business skills training courses, designed to raise your organisation’s customer service levels by instructing, equipping and inspiring your people to delight your customers at every opportunity. The brilliant customer service training programmes are equally applicable to the public, private and voluntary sectors. They can be adapted to your specific needs and the examples used can be very specific to your organisation. The programmes can be delivered in a number of versions to suit different audiences and situations, as follows:

Brilliant customer service training
Training improves skills, knowledge and attitude.
  • Brilliant Customer Service! – The core programme
  • Brilliant Customer Service with a Sale
  • Brilliant face-to-face Customer Service!
  • Brilliant telephone-based Customer Service!
  • Brilliant internal Customer Service!
  • Brilliant IT and technical Customer Service!
  • Brilliant online Customer Service!
  • Brilliant written Customer Service!
  • Brilliant Customer Service! for home service engineers and installers

Whichever business skills training version you choose, all course participants leave the training with a personal action plan for raising their level of customer service, which we help them implement by providing a full on-line e-learning course. This is one customer service training course they are not going to forget!

Brilliant Customer Service Training

The core programme, and the main variations on the theme, are presented by a specially selected team of more than thirty expert trainers based around the UK, which is why we can offer uniformly high quality without charging excessive travel and accommodation costs. A few of the courses are delivered solely by Graham Roberts-Phelps (as shown clearly on the relevant course outlines). We also have an international team based in more than forty countries around the world, who can deliver the programme in either English or local languages.

Technical support skills training
Technical support skills training

New for 2017 – updated, created or revised

Business skills training courses

  • Brilliant Custom Service- Main training course
  • Brilliant Customer Service- Kaizen Follow-Up Workshop
  • Brilliant customer Service – Service with a Sale


Brilliant Customer Service– Live coaching at the desk : Telephone skills, email response, online IM, complaint handling, CRM and more. Click here for details.

Skills workshops – all run your site and customised to your learning and business objectives.

From £99+ vat per person, one and half day versions.

  • Brilliant Customer Service – Email and On-line Writing Skills
  • Brilliant Customer Service – Advanced Telephone Skills 
  • Brilliant Customer Service – Face to Face Customer Skills
  • Brilliant Customer Service – IT Technical Support Skills
  • Brilliant Customer Service – Premium hospitality and luxury retail

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