Customer Service Skills Training

customer-service-skills

Skills, knowledge and attitude… a really practical training course plus detailed e-learning course for a full 12 months. Just £99 + VAT per person.

This skills-based training course is available as both a open course or an in-company/on-site training event, both with excellent results, skill-boosting and motivational customer service skills course. This course is aimed to create a consistent and quality customer experience based on outstanding communication skills, service values, respect and customer added-value.

This course “Brilliant Customer Service”  is now available as a blended-learning, half day course with mobile app, in partnership with the Institute of Microtraining UK.

“Learn more in less time – the ideal solution for practical business skills training.”

The Institute of Microtraining UK has a proven system of effective training. It combines the best of traditional classroom training and mixes it up with mobile app technology.  Less time away from the desk reduced costs and more applied learning points.

The Institute of Microtraining UK has a proven system of effective training. It combines the best of traditional classroom training and mixes it up with mobile app technology.  Less time away from the desk reduced costs and more applied learning points.

Also available as an in-house training event or attend an open course. Prices from £99 per person +VAT.  Full e-learning online course and mobile phone app included with all live training workshops.

“The best way to compete in any business is exceptional customer service, consistency and value.”

Who should attend? Everyone, but especially all customer service, technical and support staff.

Benefits for attendees: More confidence in dealing with all types of customer situation, plus new skills and techniques to help achieve greater success and positive customer experiences. Plus online e-learning course for follow-up after the course.

Online training and e-learning
Online training and e-learning included

Business benefits: Not just happy customers…delivering brilliant customer service is also more efficient and can save time, money and energy. Other benefits include improved staff morale and improved customer retention and goodwill.

Six essential main topic areas

  1. Service role-models – learning from others
  2. Defining customer experience
  3. Customer service core skills: First and last impressions, Questioning and listening skills
  4. Can-do! Developing a customer-focused personality, habits, behaviours and attitude
  5. Best-practice communication skills: Telephone skills, Email etiquette and written skills, Face to face communication
  6. Problems into opportunities – the skills and techniques for service recovery.
Improve your skills
Improve your skills

Key learning points include:

  • The best tried and tested customer service tips and tricks to use starting NOW!
  • How to make every customer feel valued.
  • Use a range of best-practice customer service techniques, tools and skills.
  • How best to change and vary your service approach based on customer type.

    Skills Knowledge Ability for customer service staff.
    Skills Knowledge Ability for customer service staff.
  • Understand how to manage customer expectations and deliver more than you promise, consistently and deliberately.
  • Techniques to maintain a positive attitude throughout the day
  • Ten steps to develop your service skills to a new level of professionalism.
  • Satisfy complainers, calm upset customers and regain goodwill.
  • Improved telephone skills for both internal and external customer calls.

This interactive training course covers all aspects of customer service skills, knowledge and attitude.  It is ideal for all types and sizes of organisation, including internal customer support. The price includes 12 months access to a full online training course.

Full e-learning online course included with all live training workshops.  More information here.  Run as an in-house course or attend an open course. Prices from £99 per person +VAT.

Download training course brochure