Key features and pricing

Brill!ant Customer Service Training

Now with full-content e-learning course with every live training workshop

Open and in-house courses and workshops. Interactive and customer skills-based training available across the UK with a team of expert trainers. All our training courses are now available as one day, half day live training plus the option of blended learning with on-line mobile app courses and e-learning format websites. Optional bespoke and customised content.

Pricing – quality, affordable and tailored for free

Most courses are either half, one or two days in duration and held on your premises or a venue of your choosing. Prices exclude venue costs. £99 per person, per day. Plus VAT.

E-learning modules on-line and smart phone app

All our live courses now include e-learning follow-up course. This means participants get the benefits of live training and on-line and mobile learning in one great package.

Brilliant Customer Service now combines the best of both styles of learning:

  • Easy to use multi-format e-learning website and app with video, podcasts, info pages, tests and quizzes.
  • Plus, on-site or local open course interactive live training workshop.

Ask about our free training needs analysis to help you get your training right first time.

We can also provide a fully tailored customised training service too – get in touch for details.

An on-site workshop plus e-learning and smart phone app for a full year

This form of ‘blended learning’ can reduce the time away from workplace or job and also has the potential for greater impact, usability and value. Unlike traditional training, the training content can be viewed many times over in bite-size chunks. It includes short, to the point, videos, audios, quizzes and information pages too.

elearning solutions
elearning solutions

E-learning online training features include

  • Unique learning content by experts.
  • Easy updates and bespoke content.
  • Video clips, podcasts, slide-shows, quizzes, top-tips, information pages,
  • Free company branding, custom content and personalisation at no extra cost.
  • Includes real-time, easy to use, customer survey and feedback function.
  • Users and managers can share and communicate with other app users.
  • Option to link to social media and websites.
  • Learning management and usage reports.

From £99 + vat per person including workshop and e-learning course with twelve months licence.

Online training and e-learning
Online training and e-learning

New: e-learning course online and smart phone app

All our live courses now include a full elearning online course. This means all participants get the benefits of live training and on-line and mobile learning in one great package.

Brilliant Customer Service now combines the best of both styles of learning:

  • Easy to use multi-format e-learning website and app with video, podcasts, info pages, tests and quizzes.
  • Plus, on-site or local open course interactive live training workshop.

Ask about our free training needs analysis to help you get your training right first time.

We can also provide a fully tailored customised training service too – get in touch for details.

This form of ‘blended learning’ can reduce the time away from workplace or job and also has the potential for greater impact, usability and value.An on-site workshop plus e-learning and smart phone app for a full year

Unlike traditional training, the training content can be viewed many times over in bite-size chunks. It includes short, to the point, videos, audios, quizzes and information pages too.

E-learning online training features include

  • High-quality learning content by experts.
  • Easy updates and bespoke content option.
  • Video clips, podcasts, slide-shows, quizzes, top-tips, information pages,
  • Free company branding and personalisation for in-house training.
  • Real-time, easy to use, customer survey and feedback function.
  • Users and managers can share and communicate with other app users.
  • Option to link to social media and websites.
  • Learning management and usage reports.

Fully blended learning: from £99 + vat per person including live on-site workshop or open course.

About the training

“Information packed, motivational, highly relevant and very, very practical.”

  • Customer service training – in-house for 12 delegates on your premises
  • At-the-desk skills coaching – by experts in customer service
  • Consulting services around customer service improvement

“Improving customer service skills improves productivity, saves money and can increase loyalty and goodwill.”

Brilliant Customer Service is a UK based company offering a range of services for organisations and companies to enhance and improve their customer service standards, systems and skills.  We offer four main training courses, plus bespoke course design and development. Please get in touch for detailed course outlines and prices – all our in-house training is priced per day, not per person, so is great value for money.

Customer service skills training
Customer service skills training

Over the years we have developed a specialised methodology for use in all customer interactions and environments, including B2B, technical and internal customer service situations.  This includes a range of practical and proven training courses, at-the-desk skills coaching and consulting services to help organisations become more customer-centric. These are delivered by a growing number of experienced and expert consultants and trainers.

We have a ten year proven track-record of delivering great live training, coaching and consulting. Our approach is to instruct and inspire, with a focus on learning content that is informative, relevant and practical.

Contact form or ​call: 020 3289 7704 / 07515 851691

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