Institute of Microtraining UK – blended learning customer service training solutions
Brilliant Customer Service has partnered with the Institute of Microtraining UK to offer all our standard and bespoke courses in a blended learning format. The IOM has a proven system of effective training. It combines the best of traditional classroom training and mixes it up with mobile app technology. Less time away from the desk reduced costs and more applied learning points.
Time efficient customer service skills training
A typical customer service skills course combines four elements: Pre-course personalisation, half day workshop, mobile learning app and followed-up learning action plans. Simply choose any one of your 60+ courses or we can customise any course for you, often at a fraction of the cost of traditional training. This makes it simple and cost-effective to invest in your company’s greatest asset; its employees.
The institute creates and delivers concise training courses, working with you to implement bespoke training programmes tailored to your company’s requirements. Microtraining offers a refreshingly different way for individuals to learn.