Current schedule dates:
Technical support skills training – London – Thursday 29 September 2016
Technical support skills training – Birmingham – Thursday 27 October 2016
Technical support skills training – Edinburgh – Monday 28 November 2016
A range of blended learning with live workshops and comprehensive e-learning courses. Available on all PC’s and smart phones.
Ideal for all customer service, support and technical teams. Half-day course on-site or open course options with a full e-learning and on-line training with video, podcasts, information pages, quizzes, tests, assignments and more. Fully customised with learning management and reporting functions.
Informative, relevant and practical – over fifty proven customer service skills tips in an entertaining and interactive training event.
An essential “skills and attitude” booster for all customer service teams, technical support staff…plus managers, salespeople and business owners! Send one person…all the whole team!
Exceptional Customer Service Skills On-line and Live Training Course. Over fifty of the best customer service tips and ideas for improved productivity, customer satisfaction and competitive advantage. Learning points include…
- A proven model of advanced customer service excellence
- Managing expectations and turning around difficult customer requests
- Telephone tactics and techniques that really work!
- Email etiquette and best practice face-to-face communication skills
- Complaint handling and practical problem-solving
- How to keep a positive attitude, all day, every day.
Full courses – either on-site or open courses are just £99 + vat per person, full details on request.
Book any one place on any seven days before any event and get a second place completely free. Subject to availability.) Book online at Book on Eventbrite, or email. Invoice payment available on request.
“Information packed, motivational, highly relevant and very, very practical.”
Reserve your plan now! Places are strictly limited.
Call: 020 3289 7704 or 07515 851 691
Email: firstname.lastname@example.org or book below.
Please get in touch to run this course on-site for your organisation
Comments from previous attendees…
‘I found Graham to be very knowledgeable about a lot of issues. I felt I have learnt a lot today. Thanks.’ (Wincanton Distribution)
‘I found the trainer accessible and enjoyable. A well-structured day.’ (ASOS)
‘I have learnt a lot from these two days. Full of content.’ (Ambius)
‘I liked the interaction between Graham and ourselves; throughout the course there was plenty of opportunity to participate.’ (De Lage Landen)
‘I liked the way the trainer gave an example for every situation.’ (GoNative!)
‘I liked the way things were explained and made easy to understand.’ (Southampton University)
‘I particularly liked the presentational style.’ (Strutt & Parker)
About Brilliant Customer Service Training
We help organisations of all types and sizes to improve their customer service skills, systems and standards. We do this by a combination of training, coaching and consulting services.
Over the last ten years we have developed a specialised methodology for use in nearly all B2B, technical and internal businesses.
Get it in touch for more information:
Contact form or call: 020 3289 7704 / 07515 851691
Brilliant Customer Service Ltd – training, coaching and consulting.
Tel: 020 3289 7704/ 07515 851 691
Conway House, Cranfield Technology Park, Cranfield, Bedfordshire, MK43 0FQ