Service with a Sale Skills Training

sales training for customer service staff

Increased sales and greater customer satisfaction.

This results-focused and interactive training course covers all aspects of customer service-based sales skills, knowledge and attitude.  It is an ideal course for all:

  • Retail and showroom staff
  • Telephone and online sales staff
  • Technical and trade sales

Business benefits: Delivering better service with increased sales is also more efficient, plus can save time, money and effort. Other benefits include improved staff morale and improved customer retention.

Benefits for attendees: Increased job performance (more satisfied customers and increased sales) through new ideas, skills, techniques and insights plus motivation and positive attitude.

Service with a Sale – skills training
Service with a Sale – skills training

Full e-learning online course included with all live training workshops.  Run in-house or attend an open course. Prices from £99 per person +VAT.  

Six essential main topic areas

  1. What your customer wants you to know – service, upselling and sales techniques that work.
  2. The customer-centric sales model.
  3. Customer connecting skills – rapport skills, qualification and positioning.
  4. Consulting – creating opportunities with focused questioning, listening, empathy and analysis skills.
  5. Convincing, plus up-selling and cross-selling techniques.
  6. Concluding – helping customers to make the best decision for them and you.

Key learning points include:

  • The best tried and tested customer service-based sales skills, on the phone, on-line, by email and face-to-face.
  • How to make every customer feel valued.
  • How to differentiate your sales approach.

    Ideal for all customer-focused sales staff
    Ideal for all customer-focused sales staff
  • If appropriate, helping your customers to buy now and buy more using options, personality, suggestions and follow-up.

Understand how to manage customer expectations and deliver more than you promise, consistently and deliberately.

Download training course brochure

Brilliant service with a sale skills training 2016